Project Description

The 30% Solution: How Civility at Work Increases Retention, Engagement, and Profitability

by Lewena Bayer

www.lewbayer.com | www.civilityexperts.com

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The 30% Solution Workbook – How Civility at Work Increases Retention, Engagement and Profitability, provides essential information, facts, insights from the field, and practical tips related to the business of civility. The book represents a ready-to-use tool kit with practical applications for: Business consultants Performance and productivity analysts Workplace trainers Social and communication training facilitators Customer service experts Business owners, managers, supervisors, and individuals who want to build a better workplace.

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About Lewena Bayer

Lew believes that “Civility is its own reward”. She suggests that “In choosing civility, people find their best self, and in doing so, they experience the grace, courage, generosity, humanity, and humility that civility engenders.”

For 17 years Lew Bayer has been internationally recognized as a leading civility expert. With a focus on social intelligence and culturally-competent communication, the team at Civility Experts – which includes 83 affiliates in 24 countries has supported 100’s of organizations in building better workplaces. In addition to her role as CEO of multinational civility training group Civility Experts Inc. www.CivilityExperts.com , Lew is Chair of the International Civility Trainers’ Consortium, President of The Center for Organizational Cultural Competence www.culturalcompetence.ca, and Founder of the In Good Company Etiquette Academy Franchise Group www.ingoodcompanyetiquette.com.

Contact Lew at lew@civilityexperts.com.